Support Center
We’re here to help. Reach out to our team anytime.
At Qaimera, we are committed to providing you with the best possible experience. Whether you have a question about our platform, need technical assistance, or want to learn more about our AI-powered investment solutions, our support team is here to help.
1. Contact Support
You can reach our support team through the following channels:
📧 Email Support
Send us an email and we will get back to you within 1-2 business days.
💬 Live Chat
Chat with our support team in real time during business hours.
Monday – Friday: 9:00 AM – 6:00 PM EST
📞 Phone Support
Speak directly with our support team for urgent inquiries.
Available for Company & Enterprise clients
2. Frequently Asked Questions
How do I get started with Qaimera?
Getting started is simple. Click the “Get Started” button on our homepage, choose your preferred plan, and follow the onboarding steps. No IT department or technical setup is required.
What file formats does Qaimera support for portfolio uploads?
Qaimera supports PDF, Excel, and CSV file formats for portfolio uploads. You can also enter portfolio data manually directly into the platform.
What is the difference between Apollo and KAI?
Apollo is our Portfolio AI — designed for instant portfolio analysis, reporting, and optimization. KAI is our Full Cycle Investment AI — a more advanced solution that builds on Apollo and adds full portfolio construction, tax-loss harvesting, client service automation, and a private intelligence engine for your firm.
What is the AI Impact Score?
The AI Impact Score is a data-driven, backtested measure of how AI disruption is shaping the market. It analyzes every US-listed company and assigns a score measuring their exposure to AI-driven disruption — helping investors identify opportunities and risks.
Is my data secure on Qaimera’s platform?
Yes. We implement industry-standard encryption and security protocols to protect all data processed through our platform. We do not sell your data to third parties. Please refer to our Privacy Policy for full details.
What subscription plans are available?
We offer Individual and Company license plans. For large financial institutions requiring custom solutions, we also offer Enterprise licensing. Please contact our sales team for pricing details.
How do I cancel my subscription?
You can cancel your subscription at any time by contacting our support team at support@qaimera.com. Please note that all fees are non-refundable unless otherwise stated in your agreement.
3. Getting Started Guides
New to Qaimera? Here are some quick guides to help you get up and running:
- Setting Up Your Account — How to create and configure your Qaimera account
- Uploading Your First Portfolio — Step-by-step guide to uploading portfolios via PDF, Excel, or CSV
- Understanding AI Impact Scores — How to read and use AI Impact Scores in your investment process
- Using Apollo for Portfolio Analysis — How to generate your first AI-powered portfolio report
- Getting Started with KAI — How to set up KAI as your firm’s AI operating system
4. Technical Support
Experiencing a technical issue? Here’s how we can help:
- Report bugs or technical issues directly to support@qaimera.com
- Include a description of the issue, screenshots if possible, and your account details
- Our technical team will respond within 1 business day
- Critical issues are escalated and prioritized for immediate resolution
5. Contact Us
Still need help? Reach out to us directly: